Privacy Policy

Effective date: September 20, 2026

Delicate Touch Cleaners (“Delicate Touch,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, request an estimate, schedule or receive services, use one of our customer or contractor portals, make a payment, or connect a calendar account.

Information We Collect

Depending on how you use our services, we may collect:

  • Your name, email address, telephone number, billing address, service address, and account information.
  • Property information, including property type, size, bedrooms, bathrooms, service conditions, access instructions, and requested services.
  • Estimate requests, appointments, Work Orders, invoices, payments, service tickets, feedback, ratings, and communications.
  • Photographs and service documentation uploaded before, during, or after a cleaning service when authorized or operationally necessary.
  • Contractor and workforce information, including company details, tax documentation, agreements, insurance records, schedules, commission information, and payout preferences.
  • Calendar account information and scheduling data when an authorized contractor voluntarily connects a Google or Microsoft calendar.
  • Technical information such as browser type, device information, IP address, access times, cookies, and website activity.

How We Use Information

We use collected information to:

  • Prepare and manage estimates.
  • Schedule and provide cleaning and organization services.
  • Communicate with customers, contractors, and staff.
  • Create and manage Work Orders.
  • Confirm availability and prevent scheduling conflicts.
  • Process invoices, payments, commissions, and tips.
  • Document completed services and address service concerns.
  • Send appointment, schedule, payment, and service notifications.
  • Maintain customer and contractor portals.
  • Protect our website, users, and business against fraud or misuse.
  • Maintain legal, accounting, insurance, and operational records.
  • Improve our services, customer experience, and internal systems.

Google Calendar and Google User Data

Independent contractors may voluntarily connect their personal Google Calendar to Cleaning Estimates (“CE”), our service-management platform.

When a contractor connects Google Calendar, CE may access:

  • The contractor’s Google account name and email address.
  • Calendar availability and busy-time information.
  • Calendar events needed to identify scheduling conflicts.
  • The contractor’s primary Google Calendar.
  • CE-created Work Order events.

We use Google Calendar information only to:

  • Check whether the contractor is available for a proposed service time.
  • Avoid conflicts with personal or business calendar events.
  • Create calendar events for accepted Work Orders.
  • Update CE-created events when a Work Order schedule changes.
  • Remove CE-created events when an assignment is canceled, reassigned, or disconnected.

CE stores the contractor’s authorized connection credentials, account identification, connection status, selected calendar identifier, and identifiers for CE-created events as necessary to maintain the connection. Access and refresh tokens are not displayed publicly.

We do not use Google Calendar information for advertising, credit decisions, surveillance, or unrelated marketing. We do not sell Google user data.

We do not disclose Google user data to third parties except when necessary to provide and secure the calendar functionality, comply with applicable law, prevent fraud or abuse, or respond to a valid legal request.

Human access to Google user data is limited to situations where it is necessary to provide support, investigate a security concern, comply with law, or when the user has provided permission.

Delicate Touch Cleaners’ use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Disconnecting Google Calendar and Deleting Google Data

Connecting a personal calendar is optional. A contractor may disconnect Google Calendar at any time from CE → My Profile → Personal Calendar Connection.

Disconnecting the calendar stops future access and removes CE-created events from the connected personal calendar when technically available. It does not disconnect or delete any separately assigned company or Google Workspace calendar.

Contractors may also revoke CE’s access from their Google Account permissions at:

https://myaccount.google.com/connections

To request deletion of stored Google connection information, contact us at [email protected]. We will delete the applicable connection credentials and related personal-calendar information unless retention is required for security, legal, or dispute-resolution purposes.

Payment Information

Payments may be processed through third-party payment providers such as Stripe. Delicate Touch Cleaners does not store complete credit-card or bank-account numbers on its website. Payment providers may collect and process payment details according to their own privacy policies.

We may retain payment status, transaction identifiers, payment method type, limited account details such as the last four digits, invoice information, and payment history for accounting, customer service, fraud prevention, and legal compliance.

Service Photographs and Documentation

With applicable authorization, service photographs and documentation may be collected to:

  • Confirm property condition.
  • Document completed services.
  • Support quality-control reviews.
  • Resolve service concerns or claims.
  • Maintain operational records.

Service photographs are not used publicly for advertising unless the customer has separately authorized marketing use.

Contractors and Workforce Records

We may collect and securely maintain contractor or workforce information, including tax forms, agreements, insurance certificates, workers’ compensation documentation, payment preferences, availability, commission records, and service-performance information.

Access to these records is limited to authorized personnel and service providers who need the information for legitimate business, legal, insurance, scheduling, or payment purposes.

How We Share Information

We may share information with:

  • Contractors or personnel assigned to provide a requested service.
  • Payment processors and financial-service providers.
  • Email, calendar, mapping, hosting, storage, and communication providers.
  • Professional advisers, insurers, accountants, or legal representatives.
  • Government authorities when required by law.
  • A successor organization in connection with a merger, sale, financing, or transfer of business assets.

We do not sell personal information.

Cookies and Website Technologies

Our website may use cookies and similar technologies to keep users signed in, remember preferences, protect forms, measure website activity, and support website functionality.

Browser settings may allow you to block or delete cookies. Some portal or scheduling features may not function properly if essential cookies are disabled.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide services and maintain accounts.
  • Complete payments and maintain financial records.
  • Resolve complaints, claims, or disputes.
  • Meet tax, insurance, contractual, and legal obligations.
  • Maintain the security and reliability of our systems.

Retention periods may vary depending on the type of information and applicable requirements. Information that is no longer required may be deleted, anonymized, or securely archived.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

No internet transmission or storage system can be guaranteed to be completely secure. Users are responsible for protecting their usernames, passwords, private calendar-subscription links, and account access.

Your Privacy Choices

Subject to applicable law, you may ask us to:

  • Confirm whether we hold personal information about you.
  • Correct inaccurate information.
  • Delete eligible personal information.
  • Disconnect a calendar integration.
  • Withdraw an optional consent.
  • Stop nonessential marketing communications.

Some information may need to be retained to complete services, maintain financial records, protect legal rights, or comply with applicable law.

Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 without appropriate authorization. If you believe a child has provided personal information to us improperly, please contact us.

Third-Party Services and Links

Our website and portals may use or link to services operated by third parties, including Google, Microsoft, Stripe, mapping providers, property-information providers, email providers, and WordPress services.

Those organizations maintain their own privacy practices. We encourage users to review their privacy policies before providing information or authorizing access.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, integrations, or legal obligations change. The updated policy will be posted on this page with a revised effective date.

If a change materially affects how connected Google user data is used, we will update our disclosures and request additional consent when required before using the data for a new purpose.

Contact Us

Questions, privacy requests, and Google data-deletion requests may be sent to:

Delicate Touch Cleaners
Website: https://www.delicatetouchcleaners.com/
Email: [email protected]